Bliss Forte AU FAQ Page

🌿 ABOUT OUR PRODUCTS

Q: What makes Bliss Forte AU different from other skincare brands? A: We're 100% Australian-made using native botanical ingredients like Lilly Pilly, Lemon Myrtle, and White Willow Bark. Every product is plant-derived, cruelty-free, vegan, and formulated specifically for Australian skin conditions. We focus on authentic, sustainable skincare that celebrates our unique flora.

Q: Are your products suitable for sensitive skin? A: Yes! Our gentle, plant-based formulations are designed for all skin types, including sensitive skin. We use native Australian botanicals known for their soothing properties. However, we always recommend patch testing before first use.

Q: What skin types do your products work best for? A: Our range is specifically formulated for dry, dull, oily, and combination skin types. We specialize in addressing multiple skin concerns with our botanical blends.

Q: How long do your products last? A: Our products have a 12-month shelf life from manufacture date. Since we don't use preservatives, we recommend using products within 6 months of opening for optimal freshness and effectiveness.

🌱 INGREDIENTS & SOURCING

Q: Where do you source your ingredients? A: All our botanical ingredients are 100% locally sourced from Australian suppliers. We're committed to supporting local growers and ensuring the highest quality native botanicals.

Q: What are the key benefits of your native Australian ingredients? A:

• Lilly Pilly: Rich in vitamin C, provides antioxidant protection and brightening
• Lemon Myrtle: Natural antimicrobial properties, helps with blemish-prone skin
• White Willow Bark: Natural BHA alternative, gentle exfoliation
• Jojoba: Native Australian oil that mimics skin's natural sebum

Q: Do your products contain any harsh chemicals or preservatives? A: No! We're committed to clean, plant-derived formulations. No harsh chemicals, sulfates, parabens, or synthetic preservatives. Our products are as pure as Australian nature intended.

📦 ORDERS & SHIPPING

Q: Do you ship Australia-wide? A: Yes! We ship throughout Australia using Australia Post. We're based in Country Victoria and proud to serve customers nationwide.

Q: What's your shipping timeframe? A: Standard shipping typically takes 4-9 business days within Australia. Express options are available at checkout.

Q: Do you offer international shipping? A: Currently, we focus on serving our Australian customers. International expansion is planned for the future as we grow.

Q: Can I track my order? A: Absolutely! You'll receive tracking information via email once your order ships.

💝 RETURNS & EXCHANGES

Q: What's your return policy? A: We offer a 14-day return policy for unopened products in original condition, in compliance with Australian Consumer Law. We want you to love your skincare journey with us!

Q: What if I'm not satisfied with my purchase? A: Your satisfaction is our priority. Contact us within 14 days of purchase for unopened products, and we'll work with you to find a solution.

Q: Can I exchange products if they don't suit my skin? A: For unopened products within 14 days, yes! We recommend starting with our Essential Starters Collection to find your perfect match.

🎯 USAGE & SKINCARE ROUTINE

Q: How do I incorporate Bliss Forte AU products into my routine? A: Start with our Brightening Enzyme Cleanser, follow with Clear Glow Anti-Blemish Toning Mist, then apply Ultimate Hydration Hyaluronic Acid Serum, and finish with Luxe Glow Nourishing Moisturiser. Use our Glow-Boosting Cream Exfoliant 2-3 times weekly.

Q: Can I use multiple Bliss Forte AU products together? A: Absolutely! Our products are designed to work synergistically. Our Essential Starters Collection and Daily Essentials Collection are perfectly curated combinations.

Q: How often should I use the Radiant Bloom Hydrating Gel Mask? A: Use 1-2 times weekly for intensive hydration, or as needed when your skin requires extra nourishment.

Q: When will I see results? A: Most customers notice improved hydration and skin feel immediately. Visible improvements in skin texture and radiance typically appear within 2-4 weeks of consistent use.

💰 PRICING & PROMOTIONS

Q: Do you offer bundle discounts? A: Yes! Our Essential Starters Collection and Daily Essentials Collection offer better value than purchasing products individually. We also run seasonal promotions.

Q: Do you have a loyalty program? A: We're developing The Rooted Collective Membership program. Sign up for our newsletter to be first to know about exclusive member benefits.

Q: Do you offer gift cards? A: Yes! Perfect for sharing the gift of Australian botanical skincare with loved ones.

🌟 BRAND & VALUES

Q: What's the story behind Bliss Forte AU? A: Founded from frustration with ineffective skincare for combination skin, we created pure, effective botanical skincare celebrating Australia's native flora. We believe in empowering confidence through natural, sustainable beauty.

Q: Are you cruelty-free and vegan? A: 100%! We're completely cruelty-free and all our products are vegan-friendly. We believe in ethical beauty that doesn't compromise on effectiveness.

📞 CUSTOMER SUPPORT

Q: How can I contact customer service? A: Reach us through social media DMs on Instagram @blissforteau, or email us at blissforteau@gmail.com. We personally respond to every inquiry.

Q: Do you offer skincare consultations? A: As a founder-led brand, we love helping customers find their perfect routine! Take our online quiz or reach out directly for personalized recommendations.